Return and Refund Policy
UltuCup Three Cycle Guarantee
Not a cup fan? Thanks for giving the UltuCup a try. Here is what we need from you to provide a full refund.
1. Please make sure you have tried the cup for at least three cycles. Menstrual cups can have a learning curve, so give yourself time.
2. Reach out to the UltuCup Consumer Care Team at [email protected]
3. Show us your receipt or proof of purchase, with the price you paid.
4. Show us a picture of the cup cut in half. No freebies (no need to return anything)
*Note: Money back guarantee will be managed directly, and only by UltuCup Consumer Care. Not available for in store refunds..
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please contact your credit card company or bank, as there is often some processing time before a refund is posted.
If you’ve done this and you still have not received your refund, please contact us at [email protected]
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
To return your product, please mail your product to: UltuCup or Ultumum Inc. at 55 Shoemaker Street Unit 1A, Kitchener, ON, N2E 3B5, Canada. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.